Webinar: Reinventing the Customer Service Model Using Bots&Brains

Learn how the right combination of brains and bots (automation and artificial intelligence) can help customer-focused businesses meet heightened expectations for service in this increasingly digital landscape.

In this webinar, HGS will share the latest trends and innovations shaping the digital customer experience and its vision for the labor force that will best position organizations for continued growth and cost efficiencies.

  • Understand the latest trends and innovations shaping the digital customer experience


  • Understand new skill sets needed to help companies develop their customer-facing digital capabilities


  • Learn about opportunities for companies’ continued growth and cost efficiencies


Thursday 8/17/2017

11:00 AM EDT

Speakers:

Lauren_Kindzierski.jpg
Lauren Kindzierski
VP of Solutions and Capabilities

  • Ranked 39 out of the Top 100 customer experience influencers in a report published by Onalytica
  • Over 10+ years incubating and implementing innovative marketing, social media, and customer experience solutions
  • Recognized by Crain’s Detroit Business as a member of the “Twenty in their 20′s”