Webinar: Practical Steps to Digital Transformation

Digital transformation is changing the way customers buy from and engage with brands and is a major disrupter to the customer service industry.

This webinar provides practical tips for ensuring your company leads in the digital revolution.

We’ll provide a step-by-step approach to:

  • Collecting and analyzing customer data


  • Balancing Bots&Brains™


  • Meeting customers where they are using in-messaging apps


Wednesday 11/08/2017

11:00 AM EST

Speakers:

Lauren Ziskie Bio Pic (updated).jpg

Lauren Kindzierski
VP of Solutions and Capabilities

  • Ranked 39 out of the Top 100 customer experience influencers in a report published by Onalytica
  • Over 10+ years incubating and implementing innovative marketing, social media, and customer experience solutions
  • Recognized by Crain’s Detroit Business as a member of the “Twenty in their 20′s”