5 Rules for Writing a Contact Center Outsourcing RFP

There’s no doubt, strategic sourcing is a tough job. But so is the task of proposal respondents who may have to wade through dozens of attachments and hundreds of pages of fine print (often over weekends and holidays) trying to decipher what the client really wants. Ultimately, the goals of both parties are the same. The responding company wants to prepare a solution that will be of real benefit to the client and the client wants an RFP response that shows an understanding of the issues and provides high value, practical solutions to solve their problems. By following these five rules, you can ensure that your next RFP process gets the solutions your company needs to make real improvements to the business.

  • Be clear about the problem you’re trying to solve
  • Give your RFP participants the opportunity to course correct their solution
  • Get specific in your questions
Many companies may be hesitant to reveal their bumps, bruises, and blemishes.

Giving participating companies the opportunity to ask clarifying questions is usually a standard part of the RFP process.

Proposal respondents love generic questions like, “Can you describe your training process?” Questions like this allow them to put their brains on hold and plug in a boilerplate response.