CX Trends Forecast: A Summary of the Top 10 Disrupters

Download this insightful report to learn about the 10 customer experience disrupters that we predict will be game changers.

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"Study results published in the Harvard Business Review state that low effort scores led to a 94% likelihood to repurchase and an 88% chance to increase spend."

"A recent IBM study found that 1 negative experience can drop a customer’s brand loyalty by HALF."


"According to a Gartner survey, 89% of today’s business leaders believe that customer experience will be their primary basis for competition by 2016."