New Age Healthcare BPO: Choosing a BPO Provider to Drive ROI

Today’s health payers are challenged by an industry-wide need to optimize the member experience, reduce monthly cost per member, and leverage new solutions to increase self-service capabilities. Addressing these objectives means leveraging member insights, integrating front and back office, and implementing technology to improve outcomes and lower costs.

  • Healthcare payers are turning to BPO organizations for critical, consumer-centric services such as nurse triage, predictive analytics, and robotic process automation
  • BPOs have evolved from “lift and shift” to “transform-and-shift.”
  • But it all starts with choosing a BPO partner that has the capabilities you need.
According to a study by the CMO Council and the Business Performance Innovation Network, 85% of companies view partnerships and alliances as essential or important to their businesses.
According to NelsonHall, a healthcare industry outsourcing analyst firm, the current global BPO market is estimated at $2.5 billion, and is expected to grow by nearly 6% annually through 2018.
Black Book Market Research says 74% of payers are looking to BPO organizations for the necessary expertise to blend front office and back office processes. Yet