Are Roadblocks Getting in the Way of Your Digital Transformation Journey?

There is a growing demand to compete and succeed on the customer experience but roadblocks to successful execution are keeping companies from realizing the full value from their contact centers. This ebook helps address challenges such as

  • omnichannel expansion
  • properly mapping metrics and analytics to their desired results
  • leveraging automation to enable scalable growth and prioritizing digital transformation initiatives
53% of respondents to the Canam Survey are organizations that manage >100 contact center seats.

89% of CEOs want to compete on CX, yet only 8% of consumers think businesses are doing a good job of it.

73% of companies call measuring and analyzing performance to gain actionable insights difficult