Webinar: How to Create Legendary Social Media Customer Service

Social media customer service has been around for longer than a decade. Most brands have mastered how to respond to customers, but now it’s time to take your service to the next level and create legendary social media care.

In this webinar we will discuss how to:

  • Achieve fast response times
  • Use AI to weed out non-actionable posts
  • Use automation to route the right posts to the right team members
  • Train agents to spot a post that is a brand crisis waiting to happen
  • Tap into the creative brand voice
  • Decode the voice of the customer in the social media space






Thursday, July 26, 2018

1:00 PM EDT

Speaker:

Lauren Ziskie Bio Pic (updated).jpg

  Lauren Kindzierski
   VP, Product Marketing.

  • Ranked 39 out of the Top 100 customer experience influencers in a report published by Onalytica 
  • Over 10+ years incubating and implementing innovative marketing, social media, and customer experience solutions 
  • Recognised by Crain’s Detroit Business as a member of the “Twenty in their 20′s”