Webinar: A Practical Approach to Tackling Automation in Your Contact Centers

You know you need to tackle automation for your contact centers, but where to begin? This webinar featuring Katrina Menzigian of Everest Group and Lauren Kindzierski of HGS, will offer learnings from enterprises already on the automation adoption path, with a special focus on how to prepare your organization for optimal impact from automation. Sometimes the most important predictor of outcomes in the end are those first steps taken in the beginning. This session will provide key information such as:

  • Types of Automation



  • USE CASES FOR CONTACT CENTER AUTOMATION



  • PLANNING CHECKLIST


Thursday March 8,2018

1:00 PM EST

Speakers:

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Katrina Menzigian
Vice President, Everest Group

Leads the firm’s research practices on Customer Experience Management Services (CXM) and Contact Center Outsourcing (CCO), Finance and Accounting Outsourcing (FAO), and Procurement Outsourcing (PO)services. These practices involve both ongoing subscription research and custom decision support projects for enterprises and services providers. Katrina also is a frequent participant and presenter at industry forums, webinars, and client sessions. She brings 20 years of experience in conducting market research, developing competitive intelligence, and advising service providers and buyers on a wide range of outsourcing, offshoring, and BPS issues to her role.

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  Lauren Kindzierski
   VP of Solutions and Capabilities

  • Ranked 39 out of the Top 100 customer experience influencers in a report published by Onalytica 
  • Over 10+ years incubating and implementing innovative marketing, social media, and customer experience solutions 
  • Recognised by Crain’s Detroit Business as a member of the “Twenty in their 20′s”