Success in any business today relies on putting customers before anything else, with Danone Nutricia being a leading example. Danone’s customer service department provides support to parents during the first 1000 days of a baby’s life. The team of dedicated midwives, nutritionists and customer experience professionals demonstrates Danone’s brand commitments to consumers across the country. At this event learn how to…
Recruit for CX success by employing the right people for your brand.
Roll-out digital channel success based on customer demographics and feedback. At Danone, WhatsApp now accounts for 60% of all inbound contact!!
Deliver the WOW factor through your contact centre, with real-life examples at Danone.
Build relationships with customers to achieve the highest levels of brand advocacy. Danone’s NPS score is double the industry standard.
Continuously innovate and change to improve the customer experience.
Danone is using creative social, WhatsApp and web chat engagement to be open 24/7 and easy to do business with, online or on the phone, proving personalised experiences, interacting with midwives and nutritionists… with 140% NPS improvement
11:45 AM GMT
Contact Centre Manager for Danone
Venue Details: The 5-Star Landmark London Hotel, 222 Marylebone Rd, Marylebone, London NW1 6JQ
This event is designed for leaders in customer service, customer experience and contact centres.