EVALUTION: Customer Management Services in Healthcare Provider Support

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The healthcare industry is undergoing transformation, as a result of regulations, cost-containment pressures, and a transitioning coding system. Providers looking to outsource revenue cycle management can turn to this latest NelsonHall vendor profile on the state of the healthcare industry and providers’ trending needs. HGS provides insight into the strategy that makes HGS a leader in healthcare CMS. Providers can turn to HGS’s end-to-end, holistic solution, with perspective of both provider and payer, to build value and accommodate future growth opportunities.

General/Future Focus:
Vicki Jenkins, CMS Industry Analyst with NelsonHall, said “HGS currently provides a wide portfolio of offerings and is looking to the future as it supports its healthcare payer and provider clients. It is beginning to focus on the entire household of the patients/members. For example: high needs patients/members may have communication filtered to family members to ensure they do not miss an appointment or forget to take medication”.