What’s Next in CX: Top 10 Trends to Reduce Customer Effort in 2017

Get Answers to Your Most Burning Questions About Customer Experience

  • What’s the most powerful trend in the customer service industry?
  • What are millennial customers demanding most?
  • Why are we starting to see the end of channel choice?

“Chatbot,” has quickly become the hottest new tech innovation.

Effortless customer experiences that lead with self-service are the fastest way to control costs.

Consumers use digital messaging more than they use the actual “phone” feature on their smartphone.