20/20 Vision
9 Trends at the Heart of Tomorrow's Healthcare

Each year, we look at the top healthcare trends—our front-line forecast of how BPO partners will be called on to cost-effectively help payers and providers address the coming year’s needs. Our vision for 2020 keeps a sharpened focus on breakthrough market shifts and disrupters across Technology, Consumerism, and Wellness Care and Delivery. Read our strategy playbook to ensure you are keeping pace with the evolution of smart healthcare, as transformation takes place in real time.