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Which vendor is best positioned to help Retail and CPG brands increase CX?
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the Retail & CPG sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around revenue generation, cost optimization, and CX improvement.

The complimentary report addresses the following questions:
  • What is the current and future market for CX services?
  • What are the top drivers for adoption of CX services?
  • How do vendors rank in the category of CX Improvement?
  • What are HGS's strengths, challenges, strategic direction, and outlook?