New Age Healthcare BPO: Choosing a BPO Provider to Drive ROI
Today’s health payers are challenged by an industry-wide need to optimize the member experience, reduce monthly cost per member, and leverage new solutions to increase self-service capabilities. Addressing these objectives means leveraging member insights, integrating front and back office, and implementing technology to improve outcomes and lower costs.
Healthcare payers are turning to BPO organizations for critical, consumer-centric services such as nurse triage, predictive analytics, and robotic process automation
BPOs have evolved from “lift and shift” to “transform-and-shift.”
But it all starts with choosing a BPO partner that has the capabilities you need.