Webinar
Data-Driven Approach to Hyper-Personalize Customer Experience

Thursday, July 18, 2019 at 1:00 PM (EDT)

Many organizations struggle to get the 360-degree picture of their customers needed to make hyper-personalization a reality. Some face issues in predicting customer demand and service requests, while others are unable to join up the dots on the omnichannel journey. So where do the answers lie?

In this webinar, 

    • Learn how businesses are using big data, customer data platforms, artificial intelligence and machine learning to drive a better customer experience.
    • Listen to a case study of how a US specialty retailer is transforming its business from intuition-based decisions to data-driven decisions.
    • Understand how, by building the right data infrastructure, bringing process changes, and implementing the right set of technologies, organizations can hyper-personalize customer experience across multiple channels.

Register Today!

Venu Gooty

Head, Data Driven Intelligence Practice

As the practice lead for data driven intelligence practice, Venu Gooty focuses on bringing together data & business needs to deliver valuable & actionable insights. With over 15 years of technology & business consulting experience, he has worked with many mid and large enterprise customers to provide C-level executives, solutions to their business problems using data & technology. His team implements complex data, analytical & AI/ML engagements that brings immense value to businesses on their journey to take data-driven decisions.

About The Speakers

Parikshit Kalra
SVP Solutions and Capabilities, HGS

Parikshit Kalra (PK) is a certified Six Sigma Master Black Belt from the Indian Statistical Institute Bangalore, a COP Certified Outsourcing professional from IAOP, and is a masters graduate from the Indian Institute of Management, Kozhikode. PK has over 17 years of experience in Business Process Management, across several geographies including the UK, North America, Jamaica, Colombia, India, China, Mexico and Canada. He manages programs and consults with clients in verticals such as retail, insurance, healthcare, mortgage, customer service, utilities, telecom, gaming, and Finance for both voice and non-voice functions.

PK has set up and managed functions such as business process transformation, migrations and consulting, operations, and business excellence. He has been is responsible for strategizing, planning, and executing business excellence and innovation practices across all pyramids including technology services, business services, and enterprise functions.

In his current role at HGS, PK leads solutions and capabilities, thought leadership, digital strategy, automation, analytics, and website self-help solutions.

Parikshit Kalra
SVP Solutions and Capabilities, HGS

Parikshit Kalra (PK) is a certified Six Sigma Master Black Belt from the Indian Statistical Institute Bangalore, a COP Certified Outsourcing professional from IAOP, and is a masters graduate from the Indian Institute of Management, Kozhikode. PK has over 17 years of experience in Business Process Management, across several geographies including the UK, North America, Jamaica, Colombia, India, China, Mexico and Canada. He manages programs and consults with clients in verticals such as retail, insurance, healthcare, mortgage, customer service, utilities, telecom, gaming, and Finance for both voice and non-voice functions.

PK has set up and managed functions such as business process transformation, migrations and consulting, operations, and business excellence. He has been is responsible for strategizing, planning, and executing business excellence and innovation practices across all pyramids including technology services, business services, and enterprise functions.

In his current role at HGS, PK leads solutions and capabilities, thought leadership, digital strategy, automation, analytics, and website self-help solutions.

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