White Paper
Delivering Stellar and Superior CX with an Omnichannel Bot

Today’s next-level chatbots are playing an essential role in delivering optimized customer experience— and they are increasingly invisible doing it. In fact, according to recent PwC research, nearly a third of consumers surveyed can’t distinguish bot- or human-delivered customer service, with nearly 40% of respondents crediting bots for superior experience. With anytime-anywhere access across all channels, the HGS CX Bot enables agents to collect customer information all along the journey, with asynchronous, frictionless, and faster experience. Employing collective synergies of artificial intelligence (AI), machine learning, natural language processing (NLP), and our conversational design experience, our CX Bots enhance customer satisfaction and drive increased conversions and brand affinity. Learn what features and use cases HGS bots can handle.


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