Report
Top Brands Are Building Customer Loyalty Online
Is your social media team protecting your brand and gaining insights from online customer feedback?
HGS EPIC™ Social Care is our online reputation management approach that supports social media oversight at large scale to build positive brand image. This unique, award-winning solution combines industry-leading platforms and artificial intelligence with strategies proven to drive exceptional outcomes for the world’s largest brands.
HGS EPICTM Social Care is helping large global enterprises transform brand management with a unique approach to online engagement by:
- Achieving faster response times & improved response rates
- Using AI to filter non-actionable mentions
- Leveraging automation to route the right mention to the right team members
- Training agents to spot mentions that could be a crisis or damage a brand
- Decoding the voice of the customer to inform smarter business decisions
Learn more about epic social care and how HGS has been recognized by Frost & Sullivan as a leader in social customer experience.
