How to Launch a Successful Work from Home Program

Thursday, May 23, 2019 at 1:00 PM (EST)


What You'll Learn

Working from home is a growing trend as organizations realize the benefits to their business. But there are also a unique set of employee lifecycle challenges that you need to acknowledge and overcome.

Learn how HGS has embraced the uniqueness of [email protected] and created a distinct eco- system.

Using proven case studies, you’ll learn how to

  • Establish Organizational Structure/Culture,
  • Successfully Source Applicants,
  • Scale Your Work from Home Program.

Marco Colaiacovo

[email protected] Go To Market Lead, HGS

Marco is responsible for implementing and executing the HGS [email protected] program in North America. Liaising with stakeholder groups representing the entire employee lifecycle has enabled Marco to lead continual improvement innovations to impact CSAT, ESAT, and process efficiencies. Marco has been in the BPO industry for over 20 years and has held leadership roles in disciplines ranging from operations to client services to business excellence. Marco is also President of the Contact Centre Association of Nova Scotia, an industry association representing ~15,000 industry professionals.

Lauren Kindzierski

VP of Product Marketing, HGS

  • Ranked 39 out of the Top 100 customer experience influencers in a report published by Onalytica
  • Over 10+ years incubating and implementing innovative marketing, social media, and customer experience solutions
  • Recognised by Crain’s Detroit Business as a member of the “Twenty in their 20′s”

Peter Ryan

Principal, Ryan Strategic Advisory

Peter Ryan has been at the forefront of contact center services market advisory for over a decade. Having began his career in London at Datamonitor in 2003, he quickly established himself as one of the foremost experts in the burgeoning CRM sector.

Over the course of his career, he has advised contact center outsourcers, their clients, industry associations and governments on matters ranging from vertical market penetration and service delivery to best practices in offshore positioning.

Peter Ryan’s expertise in outsourcing has been recognized multiple times. He was awarded callcentrehelper.com’s prestigious Best Respected Contact Center Professional in 2015 and was included in Fonolo’s Top 16 Analysts Covering Customer Experience. He was also included in each iteration of the Nearshore Americas Power 50 influencers listings, which identified the most important outsourcing executives in the Western Hemisphere.

Upcoming Webinars

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On-Demand Webinars

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