Webinar
How to Transform the Customer Experience from the Philippines

Thursday, February 21, 2019 at 1:00 PM (EST)

Get Registered Today!

What You'll Learn

While offshoring contact centers in the Philippines began as a labor arbitrage play many years ago, fast forward to 2019 – what’s changed? It’s officially time to get more sophisticated in your offshoring strategy.

Learn how to transform offshore CX through a combination of digital innovation and better employee engagement.

While reviewing some industry case studies, you’ll learn how to

  • Improve agent retention rate
  • Drive cost savings
  • Raise the bar on customer experience quality

Lauren Kindzierski

VP of Product Marketing, HGS

  • Ranked 39 out of the Top 100 customer experience influencers in a report published by Onalytica
  • Over 10+ years incubating and implementing innovative marketing, social media, and customer experience solutions
  • Recognised by Crain’s Detroit Business as a member of the “Twenty in their 20′s”

Lauren Kindzierski

VP of Product Marketing, HGS

  • Ranked 39 out of the Top 100 customer experience influencers in a report published by Onalytica
  • Over 10+ years incubating and implementing innovative marketing, social media, and customer experience solutions
  • Recognised by Crain’s Detroit Business as a member of the “Twenty in their 20′s”

Peter Ryan

Principal, Ryan Strategic Advisory

Peter Ryan has been at the forefront of contact center services market advisory for over a decade. Having began his career in London at Datamonitor in 2003, he quickly established himself as one of the foremost experts in the burgeoning CRM sector.

Over the course of his career, he has advised contact center outsourcers, their clients, industry associations and governments on matters ranging from vertical market penetration and service delivery to best practices in offshore positioning.

Peter Ryan’s expertise in outsourcing has been recognized multiple times. He was awarded callcentrehelper.com’s prestigious Best Respected Contact Center Professional in 2015 and was included in Fonolo’s Top 16 Analysts Covering Customer Experience. He was also included in each iteration of the Nearshore Americas Power 50 influencers listings, which identified the most important outsourcing executives in the Western Hemisphere.

Upcoming Webinars

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On-Demand Webinars

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Bye-Bye Friction.

Solve problems seamlessly across all customer engagement channels.

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Digital Transformation

Expanding customer engagement channels, using analytics for actionable insights, automating and connecting the front and back office to make our clients more competitive.

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Customer Engagement

Customers want the right answers fast. HGS seamlessly engages them to drive impactful revenue, balance cost to serve and deliver the best possible customer experience.

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Process Optimization

Our suite of industry-focused solutions deliver an optimized experience in today's digital world. HGS seamlessly supports your business behind-thescenes to stay competitive and continuously improve outcomes.

We Want To Hear From You

Learn about our solutions or to request HGS's participation in an RFP process

Call our HGS US Corporate Office at:

1-888-747-7911

Want to see Top 10 CX Trends 2018?