Contact center managers across North America prepare for the busiest time in retail - holiday peak season. Traditionally, much of this preparation has focused around staffing up to manage peak volume, strategizing to hit KPIs, hardening websites and IT infrastructure, and optimizing inventory and fulfillment. But, as a result of the proliferation of artificial intelligence (AI), automation, and chatbots, tides are turning in retail.
In this white paper - learn what we can we do now and during the holiday rush to prepare for the next generation of customer experience:
- Steps for Automating the Customer Experience Over the Long Term
- How to Take the AI To the Next Level
- Digital Customer Experience Ideas to Reduce Volume Into the Contact Center