Webinar
Top Customer Experience Trends for 2019

Tuesday January 22, 2019 at 11:00 AM (ET)

Get Registered Today!

What You'll Learn

Hands down our most popular webinar of the year, the annual HGS forecast of CX trends is a must attend event!

Featuring special guest Annette Franz, founder and CEO of CX Journey, we’ll unpack the disruption impacting the service industry and arm you with practical strategies to succeed in a time of change.

Annette Franz

Founder and CEO, CX Journey

Annette Franz is founder and CEO of CX Journey Inc. She has 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience. Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience.

Twitter @annettefranz

LinkedIn: annette-franz/

Parikshit Kalra

SVP Solutions and Capabilities, HGS

Parikshit Kalra (PK) is a certified Six Sigma Master Black Belt from the Indian Statistical Institute Bangalore, a COP Certified Outsourcing professional from IAOP, and is a masters graduate from the Indian Institute of Management, Kozhikode. PK has over 17 years of experience in Business Process Management, across several geographies including the UK, North America, Jamaica, Colombia, India, China, Mexico and Canada. He manages programs and consults with clients in verticals such as retail, insurance, healthcare, mortgage, customer service, utilities, telecom, gaming, and Finance for both voice and non-voice functions.

PK has set up and managed functions such as business process transformation, migrations and consulting, operations, and business excellence. He has been is responsible for strategizing, planning, and executing business excellence and innovation practices across all pyramids including technology services, business services, and enterprise functions.

In his current role at HGS, PK leads solutions and capabilities, thought leadership, digital strategy, automation, analytics, and website self-help solutions.

Parikshit Kalra

SVP Solutions and Capabilities, HGS

Parikshit Kalra (PK) is a certified Six Sigma Master Black Belt from the Indian Statistical Institute Bangalore, a COP Certified Outsourcing professional from IAOP, and is a masters graduate from the Indian Institute of Management, Kozhikode. PK has over 17 years of experience in Business Process Management, across several geographies including the UK, North America, Jamaica, Colombia, India, China, Mexico and Canada. He manages programs and consults with clients in verticals such as retail, insurance, healthcare, mortgage, customer service, utilities, telecom, gaming, and Finance for both voice and non-voice functions.

PK has set up and managed functions such as business process transformation, migrations and consulting, operations, and business excellence. He has been is responsible for strategizing, planning, and executing business excellence and innovation practices across all pyramids including technology services, business services, and enterprise functions.

In his current role at HGS, PK leads solutions and capabilities, thought leadership, digital strategy, automation, analytics, and website self-help solutions.

Upcoming Webinars

Lorem ipsum dolor sit amet, consectetur adipiscing elit

On-Demand Webinars

Just in case you missed one, check here for past webinars

Bye-Bye Friction.

Solve problems seamlessly across all customer engagement channels.

Card image

Digital Transformation

Expanding customer engagement channels, using analytics for actionable insights, automating and connecting the front and back office to make our clients more competitive.

Card image

Customer Engagement

Customers want the right answers fast. HGS seamlessly engages them to drive impactful revenue, balance cost to serve and deliver the best possible customer experience.

Card image

Process Optimization

Our suite of industry-focused solutions deliver an optimized experience in today's digital world. HGS seamlessly supports your business behind-thescenes to stay competitive and continuously improve outcomes.

We Want To Hear From You

Learn about our solutions or to request HGS's participation in an RFP process

Call our HGS US Corporate Office at:

1-888-747-7911

Want to see Top 10 CX Trends 2018?