On-Demand Webinars
Top Customer Experience Trends for 2019

What You'll Learn

Hands down our most popular webinar of the year, the annual HGS forecast of CX trends is a must attend event! 

Featuring special guest Annette Franz, founder and CEO of CX Journey, we’ll unpack the disruption impacting the service industry and arm you with practical strategies to succeed in a time of change.

    Annette Franz
    Founder and CEO, CX Journey

    Annette Franz is founder and CEO of CX Journey Inc. She has 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience. Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience.

    LinkedIn: annette-franz/

    Upcoming Webinars