How does HFS Research define a “A Digital Customer Experience Thought Leader” and how does HGS rank?
Independent analyst firm HFS Research recently interviewed 300 users of customer engagement services. The result is a comprehensive study and benchmark of 23 top providers.
The “HFS Top 10 Front Office Customer Engagement Operations Services 2019” Report enables you to:
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“HGS has taken a strong thought leadership approach to the customer engagement challenge of finding the right balance between automation, self service and traditional interactions. HGS's investment in developing its DigiCX™ capability and messaging to address this challenge seems to be resonating with customers, as evidenced by its #3 placement in our Voice of the Customer rankings.”
Melissa O'Brien, HFS Research