Top Customer Experience Trends in 2019

From self-service, mobile service, messaging and social media, to artificial intelligence, robotic process automation and analytics, we asked the industry’s leading experts to weigh in on a wide range of disrupters including those capabilities and tools required to stay ahead of consumer demand. Featuring insights from CX leaders such as Matthew Dixon, Mark Hillary, and Michael DeSalles, learn about the latest innovation designed to provide the right answer fast.


    Ebook | Top Customer Experience Trends of 2019


    2019 will be the beginning of the end of the “factory-floor” model of CX management.