EBOOK
Top Customer Experience Trends in 2019
From self-service, mobile service, messaging and social media, to artificial intelligence, robotic process automation and analytics, we asked the industry’s leading experts to weigh in on a wide range of disrupters including those capabilities and tools required to stay ahead of consumer demand. Featuring insights from CX leaders such as Matthew Dixon, Mark Hillary, and Michael DeSalles, learn about the latest innovation designed to provide the right answer fast.