CX Trends 2020:
The State of the Industry

Watch now On Demand the roundtable panel discussion and best practice sharing with leading CX industry experts as we discuss:

     The Biggest Challenges Facing Our Industry

     Top CX Trends 2020

     Best in class examples and solutions

About The Speakers

Chad McDaniel
Chief Community Leader

Simon Dillsworth
Managing Director of Consulting

Ivan Kotzev
Customer Experience (CX) Services Lead Analyst

Graham Brown
Chief Sales and Marketing Officer, HGS Europe