A Proven Track Record

Delivering award winning, world class service for over 40 years.

Clients2

BPO FRONT & BACK OFFICE SERVICES

We got you covered.

CUSTOMER ENGAGEMENT

Contact Center Outsourcing Solutions

BACK OFFICE

Business Process Transformation Solutions

BPO SOLUTIONS

Designed to achieve business outcomes

DIGITAL EXPERIENCE

UI Design, CX Strategy and Implementation

INTELLIGENT AUTOMATION

Automation That Creates Frictionless Experiences

DATA + CX ANALYTICS

 

Tools And Data Strategy That Drives Actionable Insights

CX TRANSFORMATION CONSULTING


Workshops That Cover Digital, CRM, Data, And Technology.

Get exactly what you need

When, where, and how you need it.

  • Multilingual
  • 30+ languages and dialects
  • Onshore, Nearshore or Offshore
  • HGS has over 61 delivery centers across the globe
  • Real-time engagement — 24/7/365 — nights, weekends, holidays
  • Seamless Integration
  • Using existing technology, help deploying new tools, or integrating systems to create a 360 Degree view of the customer and personalized experiences.

BUT DON’T TAKE OUR WORD FOR IT

Here is what industry analysts have to say….

“Nelson Hall ranked HGS a leader in the CX Services in Retail & CPG NEAT (NelsonHall Vendor Evaluation & Assessment Tool) for the CX Improvement Capability”

“HFS Research ranked HGS in the Top 3 for Voice of the Customer in a survey of more than 300”

“Frost & Sullivan awarded HGS with the best practices award for Social Media Customer Care”

Want to Learn More?