Outsourcing your contact center for the first time? Here’s what you need to know.

Learn many important considerations that enterprise contact center executives must analyze and ask potential partners.

Learn about:

  • Choosing the right delivery model
  • Picking the right outsourcing partner
  • Determining the BPO partners best practices
  • Designing a future state CX

About this white paper

This white paper aims to help those enterprise contact center operators unfamiliar with outsourcing in making the right decision for their respective organizations, in order to make sure that their Business Processing Outsourcing (BPO) initiative is handled right the first time out.

Ryan Strategic Advisory provides clients across the contact center and BPO spectrum with a variety of value-add, strategic services.

Awards & accreditations

HGS has received ample recognition and ratings for the transformational experiences we’ve offered our 200+ clients across 10 industries.

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About HGS

A global leader in business process management (BPM) and optimizing the customer experience lifestyle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients.

Visit teamhgs.com to learn how HGS can help make your business more competitive.