Rely on a recognized CX leader

HGS has been declared a Leader among its customer experience (CX) peers in the ISG Provider Lens – Contact Center - CX Services 2020 report.

In this report, ISG assesses 20+ major service providers as Product Challengers, Contenders, Market Challengers, or Leaders. According to ISG, Leaders have highly attractive and competitive offerings that ensure innovative strength and stability. 

ISG lauded HGS for its:

  • Digital operations
  • AI and analytics
  • Automation, social media, and chatbots
  • COVID-19 innovation and healthcare track record

Include the ISG Provider Lens report in your decision-making

ISG is one of the world’s leading global technology research and advisory firms.  While some analyst firms comment on broad trends, ISG specializes in studying technological advances and digital transformation offerings. 

The ISG Provider Lens Quadrant Reports provide neutral provider evaluations for managers of outsourced services. Positioning of service providers is based on 60‒70% quantitative data and 30‒40% ISG analyst estimation. 

If you’re looking to develop a relationship with a new provider, expand your relationship with an existing supplier, or undertake a new digital transformation project, don’t rely solely on “gut feel” – consider objective, third-party rankings in your decision-making as well. 

The streamlined ISG Provider Lens – Contact Center - CX Services 2020 report measures provider capability and digital technology offerings and, when you sign up for emails from HGS, comes as a link straight to your inbox.

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About HGS

A global leader in business process management (BPM) and optimizing the customer experience lifestyle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients.

Visit to learn how HGS can help make your business more competitive.