On-Demand Webinars

What You'll Learn

Smart businesses are using automation to manage customer interactions and support agents to create great customer experience. Discover new strategies for saving costs, increasing NPS, creating more conversions, and retaining more customers, all at the same time.

    • Using in-app messaging
    • Integrating chat bots and live agents
    • Cognitive RPA
    • Industry use cases for AI and human integration

Mandeep Kwatra
Vice President Global Solutions & CX Strategy Leader for HGS

Mandeep is Global Solutions and Capabilities leader with HGS and also manages the CX strategy design for HGS clients. He is a CX professional with over 16 years of contact center operations, management, and transformation experience. He has worked with some of the leading global brands helping them transform their CX delivery by leveraging technology, people, and process elements.

Mandeep is known to focus on how to reduce customer effort and deliver value in customer interactions for his clients and their end customers. His articles on CX transformation and importance of understanding CX for business growth have been featured by SOCAP and other online publications.

Upcoming Webinars